-Connecting with our guests-

We want to make sure we will provide our guests with a clean, safe and amazing hotel experience. Therefore we made this hotel policy document. These rules are part of the agreement that we make when a guest makes a reservation.

 

Reservation: when the guest is making a reservation with our hotel, we will ask the guest if he or she has corona symptoms (so having a temperature increase above 38 degrees celsius, a cold, a runny nose, dry throat, sneezing or a dry cough) or if the guest has been in contact with someone who has the coronavirus in the last 14 days. If one of those answers is yes we kindly ask the guest to make a reservation for another time

Check in: While checking in will ask the guest again if they have corona symptoms and if they have been in contact with someone who has the coronavirus in the last 14 days. If the guest answers one of these questions with yes, we will kindly ask the guest to leave and reschedule their booking. These questions can be asked on other occasions as well, for example at the restaurant or bar. We also would like to request that when guests come in with more than one person, that only one person does the check in.

Welcome: We welcome our guests with a welcoming smile, but we will not shake hands, and remain the 1.5 meter distance.

Check out: We will send the invoice to guest the evening before departure, so guests can check if everything is correct. This is to shorten the waiting time at the front desk. We would also like to request that guests pay with pin or credit card, we would like to avoid cash as much as possible.

Public areas: Our public areas will be cleaned every two hours, the touchpoints like elevator buttons, handles and light switches will be thoroughly disinfected. The public toilets will remain closed and we would like to ask the guest to use the toilet in their hotel room. There will be disinfection areas where guests can disinfect their hands in multiple areas throughout the hotel. 

Hotel room: the hotel room will be cleaned before guests come in. During their stay, staff will not go into the room. So rooms will also not be cleaned during the stay. When guests stay for a longer period than 4 days, cleaning options can be discussed. When guests request a clean towel or amenities, they will be delivered before the door in a closed bag. Also things like room service will be delivered in front of the door.

Breakfast: Guests can choose between room service or having breakfast in the breakfast area, when chosen the latter, guests will be given a time slot in which they can have breakfast.

Lunch: with this guest do also get the option of room service. They can have lunch at the restaurant, where they have to make a reservation beforehand. Or they have the option of take out, which they can place an order for at the front desk.

Dinner: with dinner guests have the same option as with lunch.

Restaurant: The restaurant will be open for guests. To be able to provide this service, we do have to come closer to the guests than 1,5 distance. However we will make sure to make the experience as safe as possible.

Cancellation with corona: we will reschedule or cancel a booking if the guest has corona symptoms. Because of course a guest can do nothing if they have corona so we will do this free of charge.

Parking spaces: of course guests are welcome to come by car, we will work with one crossed out parking space and one free. To be able to remain the 1.5 meter distance

1.5 meter distance: We will ask the guest to remain the 1.5 meter distance. We will inform the staff to keep their distance. And we will have stickers on the floor to guide guests where they need to go while still keeping their distance.  In some circumstances, for example in the restaurant, our staff has to come closer than 1,5 meter to provide the service. In this occurrence we will make sure that it happens as safely as possible.

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